Need help with your Bodyforce Performance program?
Most common questions are answered below.
Need help right now?
Can’t find what you’re looking for? Email us at:
bodyforceglobal@icloud.com
We aim to respond within three business days.
PROGRAM ACCESS
Where are my login details?
Your login details are sent to the email address used when purchasing your program. Please allow up to 10 minutes
for the email to arrive.
Check your spam, junk and promotions folders before contacting support.
I can log in, but I cannot see my program.
Your account and program access are normally created shortly after purchase.
Please allow up to 15 minutes, then refresh the app or log out and sign back in. If the program still does not appear,
contact support using the email address below.
I have forgotten my password.
Use the “Forgot Password” option on the client login page and follow the reset instructions sent to your email address.
Where do I access my program?
Select CLIENT LOGIN from the menu at the top of this page.
Your program can be accessed using the Bodyforce training app or through the online client portal.
TECHNICAL AND ACCOUNT HELP
Can I use my program on more than one device?
Yes. You can access your program from your phone, tablet or computer using the same login details.
How long do I have access to my program?
Your program is delivered over 12 weeks. Access details and any applicable ongoing availability will be confirmed in your
program information and welcome email.
The app or client portal is not working.
First try closing and reopening the app, checking your internet connection and signing out before signing back in.
If the issue continues, contact support and include:
Your full name | Email used for purchase | Program purchased | Device being used | A brief description or screenshot of
the issue
TRAINING QUESTIONS
What equipment do I need?
The programs are designed for use in a gym or with access to equivalent strength and conditioning equipment.
Exercise demonstrations are provided within the app.
Are the programs suitable for beginners?
Yes. The programs are designed to be suitable for a range of fitness and experience levels.
You should choose appropriate weights, progress gradually and work within your own current ability.
Can I follow the program if I have an injury or medical condition?
The programs provide general fitness and performance training and are not a substitute for individual medical,
physiotherapy or rehabilitation advice.
Seek clearance from an appropriate healthcare professional before commencing if you have an injury, health condition or
concerns about exercise.
PAYMENTS AND POLICIES
Bodyforce Performance programs are digital products delivered electronically following purchase.
Please review the applicable Terms and Conditions and Refund Policy for information about payments, cancellations and
refund eligibility.
CONTACT SUPPORT
Still need help?
Email: bodyforce@icloud.com
Please include your full name, the email address used for purchase and the name of your program and we’ll do our best
to respond within three business days.